Watchfront eShop

Shipping

Shipping costs will be shown as a separate line item in your shopping cart. Costs are based on Royal Mail Special Delivery or equivalent service.

Returns

Goods faulty on arrival
If your goods are faulty on arrival, you have 3 working days to inform us of the fault. When the goods are returned to us in the original packaging and the fault has been verified, we will issue an immediate replacement.

Goods damaged in transit
If your goods were damaged in transit, we request that you report it to us within 3 working days. If goods are visibly damaged on receipt, it's best to sign the delivery note accordingly, or better still to reject the delivery. Once the damaged goods are received back at Watchfront, we'll issue an immediate replacement.

Goods faulty in warranty period
If your goods develop a fault, then provided your product is within its warranty period, you are entitled to a warranty repair provided the item in question has not been physically damaged or modified. Watchfront reserves the right to repair or replace the item in question.

If you have changed your mind
If you have changed your mind about your order and wish to return your goods, then in line with the Distance Selling Directive (DSD) you can do so provided you inform us of this decision within 10 days from receipt. The goods must not be opened nor used and must be 'as new' when returned to us. Once you've informed us of your decision to return goods under the DSD, you have 28 days to do so at your own expense. Once goods are received at Watchfront, we'll issue a full refund for the cost of the goods to your original payment method. Please note this policy does have some limitations and does not apply to business customers.

Requesting a return
Please contact us for a returns authorisation number, which must be clearly displayed on the packing when the item is returned.

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